Terms of service

Version: 10.1
Effective date: 18 August 2026
Previous website version: 9.1

This version applies from the effective date above. It does not retrospectively alter an existing contract or accrued right.

Redkey USB Ltd is a company registered in England and Wales under company number 11257207. Our registered office is 128 City Road, London, EC1V 2NX, United Kingdom.

Website: https://redkeyusb.com
Contact: contact@redkeyusb.com
Contact form: https://redkeyusb.com/pages/contact

1. About these Terms

1.1 These Terms govern use of our website and the purchase of products and services from Redkey USB Ltd, referred to in these Terms as “Redkey”, “we”, “us” or “our”.

1.2 Please read the product page, your order summary and these Terms before ordering. If your order includes Redkey software, the End User Licence Agreement also applies when the software is activated or used.

1.3 Nothing in these Terms limits a right or remedy that applicable law does not allow us to limit. If you are a consumer, your statutory rights are not affected.

1.4 You must have legal capacity to enter into a contract with us. If local law does not allow you to contract in your own name, a parent, guardian or other authorised person must place the order and accept the applicable terms.

2. Documents that apply

2.1 The contractual documents below form part of the contract where they are relevant to your order. The Privacy and Data Protection Policy and Product Safety and GPSR Information are notices and information rather than terms that depend on contractual consent. This register is a guide to each document’s role and current website version; sections 2.4 and 2.5 explain priority if documents conflict.

2.2 Our Privacy and Data Protection Policy explains how we process personal information. It is a notice, not a request for blanket consent and not a term that removes or reduces your legal rights. It is available at https://redkeyusb.com/policies/privacy-policy.

2.3 Our Product Safety and GPSR Information is published at https://redkeyusb.com/pages/gpsr-compliance. You must follow safety notices and product instructions supplied with a product.

2.4 If documents conflict, mandatory law comes first. After that, the following order applies to the subject in question:

1. the product and price in our accepted order, quotation or order confirmation;
2. product-specific terms clearly brought to your attention before the order;
3. the Legacy Makuake Customer Support Policy, for the defined 2022 Makuake cohort and only for its additional historical warranty, exchange and limited-support benefits;
4. the Warranty, Returns and Refunds Policy for cancellations, returns, refunds and warranties;
5. the Shipping and Delivery Policy for dispatch and delivery;
6. the Warranty and Ownership Transfer Policy for a change of owner;
7. the End User Licence Agreement for software licensing and technical use; and
8. these general Terms.

2.5 A more specific provision takes priority over a general provision on the same subject. None of these documents overrides mandatory consumer law.

3. Consumers and business customers

3.1 A Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

3.2 A Business Customer is a person or organisation acting for purposes relating to a trade, business, craft or profession.

3.3 Some sections of these Terms apply differently to Consumers and Business Customers. We say so where that matters.

3.4 If a person orders for an organisation, they confirm that they have authority to bind that organisation.

4. Our product types

4.1 Redkey Erasure Products are physical USB products supplied with a licence to use the applicable Redkey data-erasure software. Their purpose is to erase selected whole disks, including the operating system on those disks. Edition-specific features are set out on the relevant product page.

4.2 Accessories include cables, lanyards, labels, stickers, adapters, cases, packaging items and other items that do not themselves erase data unless their product page expressly says otherwise.

4.3 A Digital Upgrade changes the licensed edition or features of a qualifying Redkey device. It is not a separate physical Redkey and cannot be used without a compatible qualifying device unless the product page expressly says otherwise.

4.4 The Redkey Physical Fit Model is a permanently non-functional physical sample. Its USB connector is provided only to check physical fit, clearance, casing, dimensions or packaging. It cannot be activated, licensed, upgraded or converted into a working Redkey. It cannot run software, erase disks or produce reports. Its intended lack of electronic function is not a fault.

4.5 Product names, bundles and features can differ. Not every product sold on our website erases data, creates reports, supports mobile devices or includes the same accessories. The relevant product page and order confirmation identify what is included.

5. Product information and compatibility

5.1 We take reasonable care to keep product descriptions, prices, images and specifications accurate. The description and material statements shown on the product page when we accept your order form part of the contract.

5.2 Images are illustrative. Packaging, labels and minor cosmetic details may change if this does not materially reduce the product’s function, quality or value. Approximate dimensions and weights may be subject to normal manufacturing tolerances.

5.3 You are responsible for checking published compatibility information before ordering. If you ask us whether a product is suitable for a particular computer, disk, controller or mobile device, give us the exact model and any other information we reasonably request. General guidance is not a guarantee of compatibility unless we confirm suitability for your stated purpose in writing.

5.4 We may correct an obvious description or price error before accepting an order. If an error is discovered after an order has been accepted, we will not make a material adverse change without your agreement. We may instead offer the correct product or price, or cancel the affected item and refund it in full.

6. Placing an order and forming the contract

6.1 An order placed through our website is an offer to buy. An automatic acknowledgement means we have received the order; it does not necessarily mean we have accepted it.

6.2 We accept an order for physical goods when we send a dispatch confirmation, unless we expressly accept it earlier in writing. We accept an order for separately supplied digital content or a Digital Upgrade when we confirm acceptance and make it available, or begin supply at your express request where applicable.

6.3 If one order contains several products, we may accept and dispatch them separately. Each accepted item can form a separate contract.

6.4 We may decline or cancel an order before acceptance for a legitimate reason, including unavailability, an obvious pricing error, payment failure, suspected fraud, sanctions or export restrictions, an address we cannot serve, or a legal or safety concern. We will explain the reason where reasonably possible and refund any amount taken for an item we do not accept.

6.5 Estimated availability dates for pre-orders and products described as “available soon” are estimates. We will tell you about a material delay. A Consumer may cancel before dispatch and receive a refund, and retains all cancellation and delivery rights provided by law.

7. Prices, taxes and online payment

7.1 The price, currency, applicable taxes and delivery charges are shown before you submit an online order. Prices can change for future orders but not for an order we have already accepted.

7.2 For an international order, import VAT, customs duty, brokerage or other local charges may be collected at checkout or may be payable to the carrier or local authority. The checkout and Shipping and Delivery Policy will state what we know about the arrangement. We do not control charges imposed by another country’s authorities.

7.3 Online payments are handled by Shopify and other payment providers made available at checkout. We do not receive or store your complete card number. A payment provider may carry out its own security, fraud and authorisation checks under its terms and privacy notice.

7.4 You confirm that you are authorised to use the payment method supplied. If a payment is declined, reversed or lawfully disputed, we may pause fulfilment while the matter is resolved. This does not limit a legitimate chargeback right or other legal remedy.

7.5 A discount or promotional code must be entered at checkout unless the promotion expressly provides another method. A code cannot normally be applied retrospectively after an order has been accepted.

7.6 Unless the promotion expressly says otherwise, only one code may be used per order. A promotion may have a stated expiry date, minimum spend, eligible products, territory, customer group or other condition. Those conditions will be made available with the promotion.

7.7 A discount or promotional code has no cash value, is not transferable for value and cannot be exchanged for cash or credit. If a qualifying order is refunded, the maximum refund is the amount actually paid for the affected item, subject to applicable law.

7.8 We may reject or cancel use of a code where there is a genuine mistake, fraud, unauthorised publication, technical abuse, duplicate-account abuse or a clear breach of the published promotion conditions. We will not withdraw a valid discount from an already accepted order merely because we later decide to end the promotion.

7.9 We may amend or end a promotion for future orders. This does not affect an order already accepted with a valid code.

8. Manual payments, quotations and invoices

8.1 We may agree to accept payment by bank transfer, payment link, pro forma invoice or another manual method. The quotation or invoice will state the products, currency, taxes, delivery charge, payment instructions and any payment deadline that applies.

8.2 Unless the quotation expressly says it is a binding offer, it is an invitation to order. Payment does not by itself oblige us to accept an order. Acceptance occurs as described in section 6 or when we expressly confirm acceptance in writing.

8.3 Use the payment reference we provide and pay the full invoiced amount in the stated currency. The customer is responsible for its own bank or intermediary charges, so that we receive the invoiced amount. We will not ask you to send card details by email.

8.4 We normally dispatch physical goods or supply a Digital Upgrade after cleared funds are received. Any credit terms or staged payment terms must be agreed in writing. If cleared funds are not received by the stated deadline, we may withdraw the quotation or release reserved stock after giving reasonable notice.

8.5 If we owe a refund for a manually paid order, we may reasonably verify the payer and destination account for fraud prevention. We will normally return funds to the originating account or another verified account agreed with the customer.

9. Delivery, title and risk

9.1 Delivery methods, estimates, charges and international information are set out in our Shipping and Delivery Policy.

9.2 For a Consumer, risk in physical goods passes when the goods come into the physical possession of the Consumer or a person identified by the Consumer, other than a carrier chosen by us. If the Consumer independently commissions a carrier that we did not offer, risk may pass when the goods are delivered to that carrier, as the law provides.

9.3 For a Business Customer, risk passes on delivery to the address in the order or to the carrier if the Business Customer arranged or nominated that carrier. Ownership passes when we have received full cleared payment and the product has been delivered, unless applicable law or an expressly agreed written term provides otherwise.

9.4 If delivery is materially delayed, the rights and remedies in applicable law and our Shipping and Delivery Policy apply. A delay outside our reasonable control does not remove a Consumer’s right to cancel where the law gives that right.

10. Cancellation, returns, refunds and warranty

10.1 Our Warranty, Returns and Refunds Policy explains:

• the Consumer’s statutory 14-day cancellation right for distance contracts;
• how cancellation works for physical goods, digital content and mixed orders;
• the additional 90-day money-back guarantee on eligible unopened items;
• remedies for faulty, damaged or misdescribed goods and digital content;
• our two-year commercial warranty; and
• extended support that may be available for eligible Redkey Erasure Products for up to 10 years from the original purchase date.

10.2 Opening, activation or use does not automatically remove every statutory cancellation or fault right. The legal outcome depends on whether the supply is goods, digital content or a service, the handling that has occurred, and whether any required express consent and acknowledgement were obtained before digital supply began.

10.3 The 90-day guarantee, two-year warranty and extended-support programme are additional commercial benefits. They do not replace or restrict mandatory rights.

10.4 The lack of electronic functionality in a Redkey Physical Fit Model is part of its description and is not a fault. Fault rights still apply if the model is damaged, materially different from its description or otherwise does not conform to the contract.

11. Software licences, updates and transfers

11.1 Redkey software is licensed, not sold. The applicable End User Licence Agreement governs activation, permitted use, restrictions, technical operation and software updates.

11.2 Unless a product page clearly says otherwise, purchase of a qualifying Redkey edition is a one-time purchase with reusable, unlimited use and lifetime software updates for that edition, subject to the EULA. “Lifetime” is defined in the EULA and does not mean that every product, computer or third-party platform will remain technically supported forever.

11.3 A Redkey device may be transferred only with its associated licence and in accordance with the Warranty and Ownership Transfer Policy and EULA. The physical device, licence, remaining commercial warranty and remaining extended-support eligibility move together. A transfer does not restart any warranty or support period.

11.4 Open-source components, if any, remain subject to their applicable open-source licences.

12. Safe and authorised use of erasure products

12.1 Data erasure is intended to be permanent. Before starting, back up anything you need to keep and check that you have selected the correct whole disk or disks. Redkey can erase the operating system on a selected disk.

12.2 You must use an erasure product only on equipment and data that you own or are authorised to erase. A Business Customer is responsible for obtaining appropriate authority from the equipment owner and for its own policies, records and legal compliance.

12.3 Follow the current instructions, compatibility information and warnings. Advanced Mode provides more precise control and is intended for users who understand the selected settings. Do not interrupt an erasure unless the instructions or safety of the equipment require it.

12.4 Results depend on the equipment, disk condition, controller, connection and selected method. Physically damaged, inaccessible or unsupported storage may require another process, including physical destruction. A Redkey report records information produced by the software; it does not by itself certify an organisation or guarantee legal or regulatory compliance.

12.5 We do not receive the contents of a disk merely because Redkey is used. Where an edition creates reports, the customer controls where those reports are saved unless a separate service expressly says otherwise.

13. Liability

13.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, liability under the Consumer Protection Act 1987, or any other liability that cannot lawfully be excluded or limited.

Consumers

13.2 If we fail to comply with the contract, we are responsible to a Consumer for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or if both parties knew it might happen when the contract was made.

13.3 We supply Consumer products for private use. If a Consumer uses a product for a commercial or business purpose, we are not responsible under the Consumer contract for business losses such as loss of profit, revenue, business opportunity or business interruption. This does not affect rights the customer may have if the purchase was in fact a Business purchase.

13.4 We are not responsible for loss caused by erasing a disk without a suitable backup, selecting the wrong disk, using equipment without authority, ignoring a clear warning or instruction, or using an incompatible product, except to the extent the loss was also caused by our breach, negligence or incorrect information. This section does not remove any statutory remedy for faulty or misdescribed goods or digital content.

Business Customers

13.5 Subject to section 13.1, we are not liable to a Business Customer for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill, reputation, contracts or data.

13.6 Subject to section 13.1, our total aggregate liability to a Business Customer arising from an affected order, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total price paid or payable for that order. This cap does not apply where the law does not permit it and is subject to the reasonableness requirements of applicable law.

13.7 Each party must take reasonable steps to reduce loss arising from a breach.

14. Website access and acceptable use

14.1 We aim to keep the website available and accurate, but do not promise uninterrupted or error-free access. We may carry out maintenance, security work and reasonable changes.

14.2 You must not:

• use the website unlawfully or fraudulently;
• interfere with its security, availability or operation;
• introduce malware or harmful code;
• attempt unauthorised access to accounts, systems or data;
• impersonate another person or misrepresent your authority;
• use automated extraction in a way that breaches law, infringes rights or places an unreasonable load on the website; or
• copy, reverse engineer or exploit website software except where applicable law expressly permits it.

14.3 If we reasonably believe an account or activity creates a fraud, security, legal or safety risk, or materially breaches these Terms, we may take proportionate steps such as pausing an order, limiting access or closing an account. Where appropriate, we will explain the reason and allow the user to contact us. We will still fulfil or refund accepted orders as the contract and law require.

14.4 You must provide accurate and current account and order information and update it where reasonably necessary for us to fulfil an order, provide support or contact you about a product. You are responsible for keeping account credentials secure and for telling us promptly about suspected unauthorised access. Shopify or another account provider may manage the password and authentication system.

14.5 You must not create or control multiple accounts, use another person’s identity, or manipulate account or order information to obtain a promotion, limit or benefit more times than the published terms allow. We may combine or restrict accounts only where reasonably necessary to address fraud, security or clear abuse, without removing rights attached to an accepted order.

15. Intellectual property

15.1 The website, Redkey name, logos, original text, graphics and proprietary software are owned by us or our licensors and protected by intellectual-property law.

15.2 You may view and print website information for personal use or legitimate internal business evaluation. No other right is granted except as expressly stated in these Terms, the EULA or applicable law.

15.3 Product reviews or other material you submit must be lawful and must not infringe another person’s rights. You retain ownership of your material but give us a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt it only for operating, improving and promoting Redkey and its products. You may ask us to stop using material where reasonably possible, subject to records we must retain by law.

16. Privacy and electronic communications

16.1 We process personal information as explained in our Privacy and Data Protection Policy and in accordance with applicable data-protection law.

16.2 We may send service communications needed to administer an order, activation, warranty, security notice or account. Marketing is separate and is sent only where we have a lawful basis. You can use the unsubscribe option in marketing messages.

16.3 Our website uses Shopify and may use other providers identified in our Privacy and Data Protection Policy. Third-party links and services have their own terms and privacy notices. A link does not by itself mean we endorse the third party.

17. Events outside reasonable control

17.1 Neither party is liable for a delay or failure caused by an event outside its reasonable control, provided the affected party takes reasonable steps to reduce the effect and resumes performance when reasonably possible.

17.2 This section does not excuse payment already due, remove a Consumer’s statutory rights or prevent a refund where the contract is cancelled under applicable law. If an event causes a material or prolonged delay, we will contact the customer and the parties may agree a new date. A Consumer may cancel where the law permits.

18. Complaints and disputes

18.1 Please contact us first at contact@redkeyusb.com or https://redkeyusb.com/pages/contact. Include the order number and a clear description of the issue. We will aim to investigate and respond within a reasonable time.

18.2 These Terms and an order are governed by the law of England and Wales. If you are a Consumer, this choice does not deprive you of mandatory protections provided by the law of your country of residence, and you may bring proceedings in any court available to you under applicable consumer law.

18.3 If you are a Business Customer, the courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms or an order, including non-contractual disputes.

18.4 We may agree to use an appropriate alternative dispute-resolution process, but do not commit in these Terms to a particular scheme unless we separately tell you that we are a member or are required to participate.

19. Changes to products, services and these Terms

19.1 We may change products, prices and these Terms for future orders. The version in force when we accept an order normally governs that order.

19.2 We may make a change affecting an existing continuing service where reasonably necessary for law, security, safety or a technical change, provided the change is proportionate and does not remove a material paid-for benefit without an appropriate remedy. We will give reasonable notice of a material adverse change where practicable.

19.3 Publishing a new version does not retrospectively remove an accrued right, accepted warranty claim or statutory remedy. Continued browsing alone does not vary an existing purchase contract.

20. General terms

20.1 Entire agreement. The documents listed in section 2 contain the agreement about the order. They do not exclude a statement on which a Consumer is legally entitled to rely. A Business Customer confirms that it has not relied on a statement not contained in the contract, but nothing excludes fraud or fraudulent misrepresentation.

20.2 Transfer by us. We may transfer our rights and obligations to another organisation if this does not reduce a Consumer’s rights. We will notify affected customers where the transfer is material.

20.3 Transfer by you. A customer may transfer a Redkey device and licence under the Warranty and Ownership Transfer Policy and EULA. Other contractual rights may be transferred with our written agreement, which we will not unreasonably withhold where the transfer does not increase our risk.

20.4 No waiver. A delay in enforcing a right does not waive it.

20.5 Severability. If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions continue to apply. Any necessary modification will be limited to what is required by law.

20.6 Third-party rights. A person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except a permitted successor to either party. This does not affect any right available independently of that Act.

20.7 Language. The English version is the governing version where legally permitted. A Consumer retains any right arising from a translation that applicable law requires us to provide.

20.8 Notices. Customers may contact us by email, contact form or post. We may contact a customer using details supplied with the order or account. Formal notices are treated as received in accordance with applicable law; this section does not make a notice effective before it is actually capable of being accessed where the law requires receipt.

20.9 Business-only variations. A variation to a Business Customer’s accepted order or contract must be agreed in writing by authorised representatives of both parties. This does not prevent the proportionate updates described in section 19 or a correction that the law requires.

20.10 Survival. A provision that by its nature is intended to continue after completion, cancellation or termination will continue, including provisions on payment already due, intellectual property, confidentiality where applicable, liability, governing law and dispute resolution.

20.11 No partnership or agency. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between the parties. Neither party may bind the other unless expressly authorised in writing.

21. Contact details

Redkey USB Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Email: contact@redkeyusb.com
Contact form: https://redkeyusb.com/pages/contact

The registered office above is not a returns address. Contact us and follow the Warranty, Returns and Refunds Policy before sending a product. If published, our company-identification information is also set out in the Legal Notice available through the website or checkout footer.