Terms of service

REDKEY USB LTD
TERMS OF SERVICE (UMBRELLA DOCUMENT)

Version: 9.0 (March 2026)
Effective Date: 11 March 2026
Previous Version: 8.0 (superseded in full)

Company Registration Number: 11257207 (England and Wales)
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Website: https://redkeyusb.com
Email: contact@redkeyusb.com

SECTION 1: PURPOSE, SCOPE AND INCORPORATION

1.1 About These Terms

These Terms of Service ("Terms") constitute the primary umbrella agreement governing your relationship with Redkey USB Ltd ("Redkey", "we", "us", "our", or the "Company"). These Terms establish the framework within which all other Redkey policies operate and set out the general terms applicable to your use of our website, products, and services.

1.2 Binding Agreement

By accessing our Website, creating an account, purchasing our Products, downloading our Software, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all incorporated policies. If you do not agree to these Terms, you must not access or use our Website or services.

1.3 Capacity to Contract

By using our services, you represent and warrant that:
(a) you are at least 18 years of age and have the legal capacity to enter into binding contracts; or
(b) if you are under 18, you are acting under the supervision of a parent or legal guardian who has read and agreed to these Terms on your behalf; and
(c) you are not barred from receiving services under the laws of the United Kingdom or any other applicable jurisdiction.

1.4 Documents Incorporated by Reference

The following documents are incorporated into these Terms by reference and form part of your agreement with us:
(a) End User Licence Agreement (EULA) v9.0 - Governs software licensing, installation, activation, technical use, and all intellectual property matters. Available at: https://redkeyusb.com/pages/eula
(b) Warranty, Returns and Refunds Policy v9.0 - Governs product warranties, return procedures, refund entitlements, and all after-sales remedies. Available at: https://redkeyusb.com/policies/refund-policy
(c) Shipping and Delivery Policy v9.0 - Governs delivery methods, timeframes, costs, risk transfer, and logistics. Available at: https://redkeyusb.com/policies/shipping-policy
(d) Privacy and Data Protection Policy v9.0 - Governs collection, processing, protection of personal data, cookies, and artificial intelligence use. Available at: https://redkeyusb.com/policies/privacy-policy
(e) GPSR Compliance Policy v9.0 - Provides EU product safety and regulatory information. Available at: https://redkeyusb.com/pages/gpsr-compliance

1.5 Policy Hierarchy and Conflict Resolution

In the event of any conflict or inconsistency between these Terms and any incorporated policy, the following hierarchy applies (highest to lowest):
Rank 1: Mandatory applicable law including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK GDPR, and any other statutory rights that cannot be excluded or limited by contract.
Rank 2: Privacy and Data Protection Policy - Data protection obligations under UK GDPR and Data Protection Act 2018.
Rank 3: GPSR Compliance Policy - EU product safety and regulatory obligations under Regulation (EU) 2023/988.
Rank 4: Warranty, Returns and Refunds Policy - After-sales rights, remedies, and consumer protection matters.
Rank 5: Shipping and Delivery Policy - Logistics, delivery terms, and risk allocation.
Rank 6: End User Licence Agreement (EULA) - Software licensing, intellectual property, and technical use terms.
Rank 7: These Terms of Service - General website access, account management, and relationship terms.

1.6 Entire Agreement and Supersession

These Terms, together with the incorporated policies listed in Section 1.4, constitute the entire agreement between you and Redkey USB Ltd regarding your use of our Website, products, and services. They supersede and replace all prior versions, negotiations, representations, warranties, and agreements, whether written or oral, express or implied, relating to the subject matter hereof. You acknowledge that you have not relied on any representation, warranty, or statement not expressly set out in these Terms or the incorporated policies.

1.7 No Oral Modification

No variation, amendment, or modification of these Terms or any incorporated policy shall be effective unless made in writing and signed by an authorised representative of Redkey USB Ltd. No waiver of any provision shall be effective unless in writing. No course of dealing or performance shall vary, amend, or supplement these Terms.

SECTION 2: DEFINITIONS AND INTERPRETATION

2.1 Definitions

The following definitions apply throughout these Terms and all incorporated policies unless the context otherwise requires:

"Business Day" means any day other than Saturday, Sunday, Christmas Day, Good Friday, or a public holiday in England and Wales under the Banking and Financial Dealings Act 1971.

"Business User" means any person or entity purchasing products or services for purposes relating to their trade, business, craft, or profession, including companies, partnerships, sole traders, government bodies, educational institutions, and any other organisation. A Business User is not a Consumer User.

"Consumer User" means a natural person acting for purposes which are wholly or mainly outside that person's trade, business, craft, or profession, purchasing products or services for personal, domestic, or household use. For the avoidance of doubt, a person purchasing products for both business and personal use shall be classified based on their primary purpose of purchase.

"Content" means any text, images, graphics, logos, videos, audio, software, data, or other materials available on or through the Website, including but not limited to product descriptions, user guides, FAQs, and marketing materials.

"Contract" means the legally binding agreement formed between you and us when we accept your Order in accordance with Section 5.1.

"Digital Content" means data which is produced and supplied in digital form, including software, applications, and digital products.

"Force Majeure Event" means any event beyond our reasonable control including but not limited to: acts of God; war; terrorism; riots; civil commotion; embargoes; acts of civil or military authorities; fire; flood; storm; earthquake; explosion; accident; strikes; lockouts; labour disputes; pandemics; epidemics; quarantine restrictions; supply chain disruptions; shortages of transportation, fuel, energy, labour, or materials; failure of telecommunications networks; failure of internet service providers; cyber attacks; acts of government or regulatory bodies; or any other cause beyond our reasonable control whether similar or dissimilar to the foregoing.

"Goods" means any tangible moveable items including Hardware and physical products.

"Hardware" means any physical Redkey USB products including USB devices, data erasure devices, storage media, cables, accessories, and associated physical components.

"Intellectual Property Rights" means all patents, inventions, copyrights, moral rights, design rights, trade marks, service marks, trade names, domain names, brand names, logos, get-up, trade secrets, know-how, database rights, rights in software, rights in confidential information, and all other intellectual property rights whether registered or unregistered, including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

"Order" means a request to purchase products or services submitted through our Website in accordance with the ordering process set out in Section 5.

"Product" or "Products" means collectively our Hardware, Software, and any other goods or services offered for sale on our Website.

"Services" means any services provided by us including technical support, customer service, and any other services offered through our Website.

"Software" means the Redkey USB data erasure software including software pre-installed on Hardware, software downloaded from our Website, updates, patches, new versions, documentation, and associated materials.

"User", "you", or "your" means any person who accesses or uses our Website, creates an account, purchases our Products, downloads our Software, or otherwise interacts with Redkey USB Ltd.

"Website" means https://redkeyusb.com and all associated subdomains, pages, content, and services accessible through that domain or any successor domain.

"Working Day" has the same meaning as "Business Day".

2.2 Interpretation

(a) References to "Sections" are to sections of these Terms. References to subsections are to subsections of the section in which they appear.
(b) Headings are for convenience only and do not affect the interpretation of these Terms.
(c) Words importing the singular include the plural and vice versa. Words importing any gender include all genders.
(d) References to persons include individuals, bodies corporate, partnerships, unincorporated associations, trusts, estates, and any other legal or commercial entity.
(e) "Including", "include", and "in particular" mean "including without limitation" and shall not be construed as limiting the generality of any preceding words.
(f) References to any statute, statutory provision, or subordinate legislation include a reference to that statute, provision, or legislation as from time to time amended, consolidated, extended, re-enacted, or replaced and to all statutory instruments or orders made pursuant to it.
(g) References to "writing" or "written" include any mode of reproducing words in a legible and non-transitory form including email but not including instant messaging or social media posts unless expressly agreed.

SECTION 3: ABOUT US AND PLATFORM

3.1 Company Information

Redkey USB Ltdis a company registered in England and Wales under company number 11257207. Our registered office is at 128 City Road, London, EC1V 2NX, United Kingdom. Our principal place of business is at the registered office. Our VAT registration number is available upon request.

3.2 Our Business

Redkey USB Ltd designs, manufactures, and sells secure data erasure products. Our Products are specifically designed to permanently and irreversibly erase data from storage devices. This is the fundamental nature of our business and our Products. By purchasing our Products, you acknowledge and accept that data destruction is permanent and irreversible.

3.3 Platform Provider

Our Website and e-commerce services are hosted on the Shopify platform operated by Shopify Inc. and its affiliates ("Shopify"). By placing an Order through our Website, you acknowledge that your transaction data will be processed by Shopify in accordance with their privacy practices and terms of service, as well as by Redkey USB Ltd in accordance with our Privacy and Data Protection Policy. Shopify is a third-party beneficiary of these Terms solely to the extent necessary to enforce provisions relating to their role as platform provider.

3.4 Electronic Communications

By using our Website and services, you consent to receiving electronic communications from us including order confirmations, dispatch notifications, policy updates, and marketing communications (where you have consented to marketing). All electronic communications from us satisfy any legal requirement that such communications be in writing.

SECTION 4: WEBSITE ACCESS, ACCOUNTS AND ACCEPTABLE USE

4.1 Access and Eligibility

By accessing our Website, you represent and warrant that:
(a) you are at least 18 years of age, or if younger, you are accessing under the supervision of a parent or legal guardian who has agreed to these Terms on your behalf;
(b) you have the legal capacity to enter into binding contracts;
(c) all information you provide to us is true, accurate, current, and complete;
(d) you will promptly update any information that becomes outdated; and
(e) your access and use of our Website does not violate any applicable law or regulation.

4.2 Right to Refuse Access

We reserve the right to refuse access to our Website, terminate accounts, cancel Orders, or decline to provide services at our sole discretion where we reasonably believe you have violated these Terms, any incorporated policy, or any applicable law, or where we suspect fraudulent activity, security risks, or other circumstances that in our reasonable opinion warrant such action. We shall not be liable for any loss or damage arising from such refusal, termination, or cancellation.

4.3 Account Creation and Security

When creating an account:
(a) you must provide accurate, current, and complete information;
(b) you are responsible for maintaining the confidentiality of your account credentials including username and password;
(c) you are solely responsible for all activities that occur under your account whether authorised by you or not;
(d) you must notify us immediately of any unauthorised access to or use of your account;
(e) you may not use another person's account without permission; and
(f) you may not create multiple accounts for the purpose of circumventing any restrictions or obtaining multiple promotional benefits.

We may disable any account at any time without prior notice if we reasonably believe you have failed to comply with these Terms or if required by law, regulation, or court order.

4.4 Acceptable Use

You agree to use our Website only for lawful purposes and in accordance with these Terms. Prohibited conduct includes but is not limited to:
(a) using the Website in breach of any applicable law, regulation, or third-party right;
(b) using the Website for any fraudulent, unlawful, or unauthorised purpose;
(c) attempting to gain unauthorised access to our Website, servers, or any connected systems or databases;
(d) transmitting any harmful programs, viruses, worms, Trojan horses, or malicious code;
(e) systematically extracting data ("scraping"), harvesting, or collecting data from our Website without prior written consent;
(f) impersonating any person or entity or misrepresenting your affiliation with any person or entity;
(g) interfering with or disrupting the Website, servers, or networks connected to the Website;
(h) using automated means including robots, spiders, or data mining techniques to access the Website without permission;
(i) engaging in any activity that imposes an unreasonable or disproportionately large load on our infrastructure;
(j) attempting to decipher, decompile, disassemble, or reverse engineer any software comprising or in any way making up a part of the Website; and
(k) framing or mirroring any part of the Website without our express prior written consent.

4.5 Website Availability and Maintenance

We aim to ensure our Website is available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted, timely, secure, or error-free access. We reserve the right to suspend, withdraw, discontinue, or change all or any part of our Website without notice for operational, technical, security, or business reasons. We will not be liable if for any reason our Website is unavailable at any time or for any period.

4.6 Third-Party Links and Content

Our Website may contain links to third-party websites, services, or content that are not owned or controlled by us. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You access third-party websites at your own risk and subject to their terms and conditions. The inclusion of any link does not imply endorsement by us.

SECTION 5: ORDERS, CONTRACT FORMATION AND PAYMENT

5.1 Order Process and Contract Formation

When you place an Order through our Website:
(a) your Order constitutes an offer to purchase the Products specified in your Order;
(b) an Order confirmation email acknowledging receipt of your Order does not constitute acceptance of your Order;
(c) a binding Contract is formed only when we dispatch the Products and send you a dispatch confirmation email, or for digital products, when we make the Software available for download;
(d) if we cannot accept your Order for any reason, we will inform you as soon as reasonably practicable and will not charge you; and
(e) we reserve the right to refuse any Order at our sole discretion without giving reasons.

5.2 Product Descriptions and Accuracy

We take reasonable care to ensure that product descriptions, images, and specifications on our Website are accurate. However:
(a) images are for illustration purposes only and actual Products may vary in appearance;
(b) we cannot guarantee that your monitor's display of any colour will accurately reflect the actual colour of the Product;
(c) weights, dimensions, and capacities are approximate and provided for guidance only;
(d) packaging may vary from that shown on the Website; and
(e) minor variations in Product specifications shall not entitle you to reject the Product or claim a breach of contract.

5.3 Pricing and Errors

(a) All prices displayed on our Website are in the currency indicated and include UK VAT at the applicable rate for orders delivered within the United Kingdom unless otherwise stated. International orders may be subject to additional taxes, duties, and fees which are your responsibility.
(b) Prices are subject to change without notice but changes will not affect Orders for which we have already sent a dispatch confirmation.
(c) If we discover a pricing error after you have placed an Order, we will contact you as soon as possible to give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled. If you cancel after payment, you will receive a full refund.
(d) We are under no obligation to provide Products at an incorrectly lower price even after we have sent an Order confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing.

5.4 Payment Terms

(a) Payment is due in full at the time of Order. We accept payment methods displayed on our Website which may include credit cards, debit cards, PayPal, and other payment methods.
(b) All transactions are processed securely through Shopify Payments or other authorised payment processors. We do not store full payment card details on our servers. Payment card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
(c) By submitting payment information, you represent and warrant that you are authorised to use the designated payment method and authorise us to charge your payment method for the total amount of your Order including any applicable taxes and shipping fees.
(d) If your payment is declined, we will not process your Order and will notify you. You are responsible for ensuring sufficient funds or credit availability.
(e) We may suspend or cancel your Order if payment is not received or is subsequently reversed or charged back.

5.5 Pre-Orders and Backorders

Where Products are on pre-order or backorder:
(a) estimated availability dates are estimates only and are not guaranteed;
(b) we will notify you of any significant delays;
(c) you may cancel a pre-order before dispatch for a full refund at any time; and
(d) if delivery is delayed by more than 30 days from the estimated date, you may cancel and receive a full refund unless you agree to a further delay.

5.6 Promotional Codes and Discounts

(a) Promotional codes must be entered at checkout and cannot be applied retrospectively.
(b) Only one promotional code may be used per Order unless otherwise expressly stated.
(c) Promotional codes may have expiry dates, minimum spend requirements, and exclusions which will be specified at the time of issue.
(d) We reserve the right to withdraw, modify, or cancel any promotional offer at any time without notice.
(e) Promotional codes have no cash value and cannot be exchanged for cash or credit.
(f) Abuse of promotional codes including but not limited to creating multiple accounts to obtain multiple discounts constitutes a breach of these Terms.

SECTION 6: CONSUMER RIGHTS AND COOLING-OFF

6.1 Statutory Rights

Nothing in these Terms or any incorporated policy affects your statutory rights as a Consumer User under applicable law including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights include:
(a) the right to receive goods that are of satisfactory quality, fit for purpose, and as described;
(b) the right to receive services with reasonable care and skill;
(c) the right to reject faulty goods within 30 days and receive a full refund;
(d) the right to a repair or replacement if goods are faulty; and
(e) the right to a price reduction or final right to reject if repair or replacement is not possible.

6.2 14-Day Cooling-Off Period (Consumer Users Only)

If you are a Consumer User, you have the right to cancel your Order within 14 calendar days without giving any reason. The cancellation period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

6.3 Exceptions to Cooling-Off Right

The 14-day cooling-off right does NOT apply to:
(a) sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (this includes opened software or activated devices);
(b) goods which are, after delivery, according to their nature, inseparably mixed with other items;
(c) digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your cancellation right;
(d) goods made to your specifications or clearly personalised; and
(e) newspapers, periodicals, or magazines.

6.4 Exercise of Cancellation Right

To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement by post to Redkey USB Ltd, 128 City Road, London, EC1V 2NX, United Kingdom, or by email to contact@redkeyusb.com. You may use the model cancellation form below but are not required to do so.

Model Cancellation Form:
To: Redkey USB Ltd, 128 City Road, London, EC1V 2NX, United Kingdom, contact@redkeyusb.com
I hereby give notice that I cancel my contract of sale for the following goods: [insert description]
Ordered on: [insert date]
Received on: [insert date]
Name: [insert name]
Address: [insert address]
Signature: [insert signature if sending by post]
Date: [insert date]

6.5 Effects of Cancellation

If you cancel within the 14-day period:
(a) we will reimburse all payments received from you including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us);
(b) we will make the reimbursement without undue delay and not later than 14 days after the day on which we receive the goods back from you or, if earlier, the day on which you provide evidence that you have returned the goods;
(c) we will make the reimbursement using the same means of payment as you used for the initial transaction unless you expressly agree otherwise;
(d) you shall send back the goods or hand them over to us at Redkey USB Ltd, 128 City Road, London, EC1V 2NX, United Kingdom without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation;
(e) you will have to bear the direct cost of returning the goods; and
(f) you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

SECTION 7: LIABILITY AND LIMITATION

7.1 Scope of This Section

The liability provisions in this Section apply ONLY to:
(a) your access to and use of our Website;
(b) account creation, management, and security; and
(c) Order placement and payment processing.
FOR ALL OTHER LIABILITY MATTERS including product liability, data loss, consequential losses, technical support, delivery issues, and warranty claims, refer to the relevant incorporated policy as set out in Section 1.5.

7.2 Liability That Cannot Be Excluded

Nothing in these Terms or any incorporated policy excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14, and 15 of the Sale of Goods Act 1979 and sections 3, 4, and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose, and samples); or
(e) any other liability which cannot be limited or excluded by applicable law.

7.3 Liability to Consumer Users

Subject to Section 7.2:
(a) our total liability for Website matters shall not exceed the greater of (i) the total amount paid by you for the specific Order giving rise to liability, or (ii) GBP 100;
(b) we are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity;
(c) we are not liable for any indirect or consequential loss or damage; and
(d) we are not liable for any loss or damage arising from your failure to comply with these Terms or any incorporated policy.

7.4 Liability to Business Users

Subject to Section 7.2:
(a) we exclude all liability for loss of profits, revenue, sales, business, anticipated savings, loss or corruption of data or information, business interruption, loss of goodwill or reputation, and any indirect, consequential, special, or punitive loss or damage howsoever arising;
(b) our total liability for Website matters shall not exceed the total amount paid by you for the specific Order giving rise to liability; and
(c) all warranties, conditions, and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.

7.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms or any Contract where such failure or delay results from a Force Majeure Event. Our obligations under these Terms are suspended for the duration of the Force Majeure Event. If the Force Majeure Event continues for more than 30 days, either party may terminate the Contract by giving written notice to the other party.

7.6 No Class Actions

To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class actions, private attorney general actions, or any other representative proceedings.

SECTION 8: GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

8.1 Governing Law

These Terms and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

8.2 Jurisdiction

For Consumer Users: You may bring proceedings in the courts of England and Wales or in the courts of your country of residence if you are resident in the European Union. We may bring proceedings against you only in the courts of your country of residence.

For Business Users: You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, any Contract, or their subject matter or formation (including non-contractual disputes or claims).

8.3 Alternative Dispute Resolution

We are not obliged to use alternative dispute resolution (ADR) but may agree to do so in our discretion. Consumer Users resident in the European Union may access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/odr.

8.4 Complaints Procedure

If you have a complaint, please contact us in the first instance at contact@redkeyusb.com. We will acknowledge your complaint within 2 Business Days and aim to resolve it within 10 Business Days. If we cannot resolve your complaint, Consumer Users may refer the matter to Citizens Advice (telephone: 0808 223 1133) or the UK European Consumer Centre.

SECTION 9: CHANGES TO THESE TERMS

9.1 Right to Amend

We may amend these Terms and incorporated policies at any time to reflect changes in law, implement technical enhancements, respond to business changes, improve clarity, or for any other reason in our sole discretion.

9.2 Notice of Amendments

Material changes to these Terms will be notified by:
(a) posting updated Terms with a revised effective date on our Website;
(b) email notification to registered account holders at least 14 days before the changes take effect (where we have a valid email address); and
(c) prominent notice on our Website homepage for a reasonable period.
Minor changes may be made without prior notice but will be posted on our Website with a revised effective date.

9.3 Acceptance of Amendments

Your continued use of our Website and services following the posting of amended Terms constitutes your acceptance of those amendments. If you do not agree to the amended Terms, you must stop using our Website immediately. Orders placed before amendments take effect are governed by the Terms in effect at the time of Order placement.

SECTION 10: GENERAL PROVISIONS

10.1 Assignment

We may assign, transfer, or sub-contract all or any of our rights and obligations under these Terms without your consent and without notice to you. You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent.

10.2 Waiver

No failure or delay by us in exercising any right or remedy provided by these Terms or by law shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any such right or remedy preclude any other or further exercise of it or the exercise of any other right or remedy.

10.3 Third-Party Rights

These Terms do not create any rights enforceable by any person who is not a party to them ("third-party rights") under the Contracts (Rights of Third Parties) Act 1999, except that:
(a) Shopify Inc. and its affiliates may enforce provisions relating to their role as platform provider; and
(b) our successors and assigns may enforce these Terms.

10.4 Severability

If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms, and the validity and enforceability of the other provisions of these Terms shall not be affected. If any invalid, unenforceable, or illegal provision would be valid, enforceable, or legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid, and enforceable.

10.5 Language

These Terms are drafted in the English language. If these Terms are translated into any other language, the English language version shall prevail in the event of any conflict or inconsistency.

10.6 Survival

The provisions of Sections 7 (Liability and Limitation), 8 (Governing Law, Jurisdiction and Dispute Resolution), 10 (General Provisions), and any other provisions which by their nature should survive termination, shall survive termination of these Terms and any Contract for any reason.

10.7 No Partnership or Agency

Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between you and us, constitute you or us as the agent of the other, or authorise you to make or enter into any commitments for or on behalf of us.

10.8 Notices

Any notice or other communication given to us under or in connection with these Terms shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or other next working day delivery service at our registered office, or by email to contact@redkeyusb.com. Any notice or communication shall be deemed to have been received: if delivered by hand, at the time the notice is left at the proper address; if sent by pre-paid first-class post or other next working day delivery service, at 9:00 am on the second Business Day after posting; or if sent by email, at the time of transmission, or, if this time falls outside Business Hours in the place of receipt, when Business Hours resume.

SECTION 11: CONTACT INFORMATION

11.1 General Enquiries

Email: contact@redkeyusb.com
Website: https://redkeyusb.com/contact

11.2 Legal Notices

Redkey USB Ltd
128 City Road
London EC1V 2NX
United Kingdom

11.3 Response Times

We aim to respond within:
(a) 1 Business Day for urgent technical support;
(b) 2 Business Days for general enquiries; and
(c) 5 Business Days for complex legal enquiries.

DOCUMENT SCHEDULE

The following documents are incorporated by reference into these Terms:

End User Licence Agreement (EULA)	v9.0	March 2026
Warranty, Returns and Refunds Policy	v9.0	March 2026
Shipping and Delivery Policy	v9.0	March 2026
Privacy and Data Protection Policy	v9.0	March 2026
GPSR Compliance Policy	v9.0	March 2026
Warranty Transfer Policy	v9.0	March 2026
Japanese Customer Support Policy	v9.0	March 2026

All documents are available at https://redkeyusb.com or upon written request.

ACKNOWLEDGMENT AND ACCEPTANCE

BY ACCESSING OUR WEBSITE, CREATING AN ACCOUNT, PURCHASING PRODUCTS, DOWNLOADING SOFTWARE, OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND ALL INCORPORATED POLICIES. YOU FURTHER ACKNOWLEDGE THAT:
(a) YOU UNDERSTAND OUR PRODUCTS ARE DESIGNED TO PERMANENTLY AND IRREVERSIBLY ERASE DATA AND THAT THIS PROCESS CANNOT BE REVERSED;
(b) YOU UNDERSTAND THE DOCUMENT HIERARCHY IN SECTION 1.5 AND THAT STATUTORY RIGHTS PREVAIL OVER ALL CONTRACTUAL TERMS;
(c) IF YOU ARE A CONSUMER USER, YOUR STATUTORY RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015 AND OTHER APPLICABLE CONSUMER PROTECTION LEGISLATION ARE NOT AFFECTED BY THESE TERMS;
(d) YOU HAVE HAD THE OPPORTUNITY TO READ AND CONSIDER THESE TERMS BEFORE ACCEPTING THEM; AND
(e) YOU ARE ENTERING INTO THESE TERMS VOLUNTARILY AND NOT UNDER DURESS.

Document Version: 9.0 (March 2026)
Last Updated: 11 March 2026
Next Review Date: March 2027

Copyright (c) Redkey USB Ltd. All rights reserved.