FAQs

General FAQs

What is a Redkey USB?

The ultimate solution for secure data wiping.

Redkey USB is a specialised tool designed to securely erase all data from your computer. Loaded with our powerful software, it ensures that no sensitive information is recoverable. With the Ultimate Edition, you can also wipe data from most Apple and Android phones. After a quick one-time online setup, you can use Redkey as often as you need, with no hidden fees. Plus, free lifetime updates keep your Redkey running smoothly.

What computers is Redkey compatible with?

Designed to work with most computers.

Redkey is compatible with most PCs manufactured after 2000 and Intel-based Apple computers from 2006 to 2020. It’s a lightweight program requiring just an X86/X64 processor and 1GB of RAM, making it ideal even for older, low-spec machines.

Is there a limit to how many times I can use my Redkey?

Unlimited use. No restrictions.

No, there’s no limit! Once activated, your Redkey USB can be used repeatedly on multiple devices. It never expires, never runs out, and includes lifetime updates - offering unmatched value and reliability for secure data erasure.

How many devices can Redkey wipe at one time?

Efficient, multi-disk data wiping for each operation.

Each Redkey is designed to process one computer at a time in the following way:

  • Local Computer Wipe: Securely erase data from a single computer, including up to 16 internal or external connected disks simultaneously.
  • Remote Computer Wipe: In remote mode, wipe one networked computer along with up to 16 associated disks simultaneously.
  • Mobile Device Wipe: Securely erase data from one mobile device connected to your local computer.

For wiping multiple computers at the same time, consider using additional Redkeys to expand your capacity effectively.

Usage and Compatibility

How do I use my Redkey USB?

Getting started with Redkey USB is quick and straightforward:

  1. Activate and update your Redkey USB on a Windows PC using our updater app.
  2. Plug your Redkey into the computer you want to wipe.
  3. For mobile devices, connect the device to the computer running your Redkey software using a standard data cable (Redkey doesn’t connect directly to mobiles).
  4. Follow the on-screen instructions to securely erase data from computers or mobile devices.

Redkey’s intuitive process ensures anyone can confidently protect their data.

Is Redkey compatible with modern hard drives?

Versatility across all major storage formats.

Yes, Redkey USB works seamlessly with a variety of modern storage devices, including:

  • M.2 drives
  • NVMe drives*
  • SATA-based SSDs
  • Traditional Magnetic Hard Drives (MHDs)

It also supports external storage, such as USB drives, external hard drives, and SD memory cards, making it adaptable for almost any data wiping need.

* Note: Computers with NVMe drives may require a quick system settings adjustment for optimal wiping. This step typically takes just a few seconds.

Data Wiping Process

Will a data wipe remove my computer's operating system?

Yes - your computer, completely wiped clean.

Using Redkey USB will erase all data on your computer, including the operating system and any hidden areas on the drive. This process leaves the drive in a “factory clean” state, ready for reuse. If you plan to reuse the device, you’ll need to reinstall an operating system afterward. Don’t worry - assistance with reinstalling an OS is available if needed.

Does Redkey affect the operating system on mobile devices?

Your mobile, refreshed and ready.

When you wipe a mobile device using Redkey, the process resets or reinstalls the operating system to its original state, ensuring the device remains functional. Unlike computers, which require a separate OS reinstall, mobile devices retain their operating system while all other data is securely erased. The result? A clean and refreshed device, ready for its next use.

How does Redkey erase data?

Two methods, one secure result.

Redkey uses two highly effective methods for data erasure:

  1. Purge: Communicates directly with supported disks for efficient, self-managed erasure.
  2. Clear: Overwrites data with binary code when purge isn’t supported.

Redkey automatically selects the best method for your device, following strict IEEE standards. For mobile devices, Redkey resets the operating system and securely clears all remaining data, ensuring nothing is left behind.

How can I verify that Redkey has erased data successfully?

Confidence you can see.

After completing a wipe, Redkey USB provides an on-screen confirmation of success. With Professional and Ultimate editions, you can save detailed PDF reports for documentation and compliance purposes. For added assurance, Redkey includes an independent hex viewer, allowing you to manually verify that the data has been completely erased.

Product Editions and Upgrades

What are the differences between the Redkey editions?

Choose the edition that fits your needs.

Redkey USB is available in three editions: Home, Professional, and Ultimate.

  • Home Edition: Essential data wiping capabilities for everyday use.
  • Professional Edition: Includes all Home features, plus the ability to generate detailed reports for compliance and documentation.
  • Ultimate Edition: Unlocks the full potential of Redkey, with features like mobile device wiping and advanced automation options.

Each edition is tailored to provide secure, user-friendly data erasure for different needs.

Can I upgrade my Home / Professional key to a higher edition?

Upgrading is quick and hassle-free.

Yes, you can upgrade your Redkey USB to a higher edition at any time. Simply:

  1. Visit the dedicated Upgrade section on our website.
  2. Select your desired edition and complete the form with your Redkey serial number.
  3. Proceed to checkout - no need to wait for an invoice.

Once your order is processed, you’ll receive an activation code, usually within 24 hours, allowing you to unlock new features instantly.

Redkey includes lifetime updates? Really?

Always improving. Always included.

Yes, Redkey USB comes with free lifetime software update - no hidden fees, no surprises. Since our crowdfunding launch in 2018, we’ve been committed to keeping Redkey users equipped with the latest features and enhanced functionality. Our strong community support and robust online sales ensure we remain dedicated to this promise, so you’ll always have access to the best version of Redkey.

Product Activation and Updating

About Product Activation:

Get started with ease.

Before using your Redkey USB for the first time, activate it using the code found under the scratch-off panel on the packaging. Enter this code into the Redkey Updater App on a Windows PC with internet access. This one-time process downloads around 1GB of data to prepare your device.
⚠️ Note: Repeated activation attempts may block the device, requiring support assistance or a factory support.

About the Updater App:

Simple. Efficient. Hassle-free.

The Redkey Updater App is a lightweight, executable Windows application - no installation needed. Simply:

  1. Download and run the app.
  2. Activate and update your Redkey USB.
  3. Delete the app when done.

This quick process ensures your device is ready for secure use with the latest features.

About Legacy Redkeys (V1 & V2):

Bringing the past up to date.

If you own an older V1 or V2 Redkey (which didn’t require activation codes), you can now request a free code to access the latest software. Connect your Redkey to a PC, open the Updater App, and request an activation code. We’ll email your code within 72 hours.

Using the Latest Updater:

Stay current, stay secure.

Always use the latest version of the Redkey Updater App to access new features and ensure optimal performance. Older versions may become outdated, so updating the app regularly is key to a seamless experience.

Current Software Version:

Always improving.

Our software evolves continuously. The current Redkey version is 5.32, with the Redkey Updater App at version 3.32. Regular updates ensure you have access to the latest features and improvements.

Lost Activation Code?

If you’ve discarded the packaging with your activation code, you can request a replacement through the Redkey Updater App. Simply submit your details, and we’ll respond within 72 hours. Remember to keep your code secure, and reach out to our customer support team if you need further assistance.

Developments:

Follow our progress.

Visit our dedicated page for the latest software developments, including detailed change logs and new features.

Data Wipe Kits

What is a data wipe kit?

Streamlined, professional, and efficient.

A data wipe kit from Redkey is a carefully curated package designed to simplify and standardise your data management tasks. Each kit includes:

  • Blank USBs: Perfect for creating operating system reinstallation media and backing up data.
  • Ultimate Edition Redkey: The most advanced tool for comprehensive and certified data wiping.

These kits are often released as limited editions and are highly sought after due to their convenience and professional appeal. While you can use your own USBs for similar purposes, Redkey’s data wipe kits provide a stylish, all-in-one solution that saves time and effort.

If you see a kit available, act quickly - they’re known to sell out fast! With a Redkey data wipe kit, you have everything you need for secure data wiping and system restoration in one neat, reliable package.

Privacy and Security

Can anyone tell if I’ve used Redkey USB to wipe a computer?

No trace left behind.

Redkey USB leaves no evidence on the computer after a wipe - it’s impossible to tell if it’s been used. If debug logging is enabled (typically only for troubleshooting), system information may be temporarily stored on the Redkey USB itself, not the computer.

These logs:

  • Contain basic system details like hard drive and motherboard information.
  • Never include user data.
  • Are encrypted and accessible only by Redkey USB Ltd for secure support purposes.

Minor preferences, like light or dark mode settings, may remain on the Redkey but do not reveal data or usage history. For additional peace of mind, you can purge your Redkey via the information menu after use.

Can Redkey USB Ltd see my hard drive data?

Your privacy is protected.

No, Redkey USB is entirely self-contained. It operates from your computer’s RAM and works exclusively with non-identifiable hexadecimal or binary data. It does not access or transmit any user files, folders, or personal data.

The only exception involves older Apple iPhone models (iPhone 4 and below), where Redkey may prompt an internet connection to download necessary iOS reinstallation files. This process:

  • Only downloads OS files.
  • Does not transmit user data.
  • Requires user consent and active selection.

The only information accessible to Redkey USB Ltd is related to updates, such as usage frequency or software version, when your Redkey is connected for updates.

Software and System Installation

Does the Redkey updater install any software on my computer?

No installation required.

The Redkey updater app is a portable executable. It doesn’t require installation and can be deleted after use without leaving any trace on your computer. This ensures your system remains unaffected while keeping the process simple and efficient.

Does the Redkey install anything on my computer?

Completely self-contained.

No, the Redkey software operates entirely from RAM and does not install anything on your computer’s hard drive. When you use Redkey, it boots directly from the USB, running live to securely erase data without altering your system.

Disk Erasure Limitations

Are there any parts of a disk that Redkey cannot erase?

Certain hardware details remain untouched.

Redkey does not erase non-user-identifiable, firmware-embedded information, such as disk usage hours or serial numbers. These details are specific to the disk hardware and do not include any personal data or usage history. Retaining this information can be helpful for monitoring disk health and wear over time.

Redkey’s primary focus is securely erasing all user data, ensuring your privacy and security.

Compliance and Standards

Are Redkey wipes compliant?

Certified and secure data erasure.

Yes, Redkey performs data wipes that comply with a wide range of international standards, including GDPR, NIST, HIPAA, and more.

From the advanced menu, users can select the appropriate algorithm to meet regulatory requirements. For instance, choosing a NIST algorithm ensures your wipe adheres to NIST 800-88 standards for secure data erasure.

Apple Mac Information

Is Redkey compatible with Apple computers?

Yes, for most Intel-based Macs.

Redkey is compatible with most Apple computers featuring Intel processors, including iMac, MacBook Air, and MacBook Pro models produced between 2006 and 2020. However, Redkey is not currently compatible with Apple devices using non-Intel processors, such as the M1, M2 or M3 chips.

To check if your Mac has an Intel processor, go to About This Mac. If you see "Processor" followed by the name of an Intel processor, your device is compatible with Redkey.

Can I activate and update Redkey on a Mac?

Currently, activation requires a Windows PC.

At this time, Redkey cannot be activated or updated on an Apple computer. To use Redkey with a Mac, you’ll need to activate and install the software on a Windows-based PC first. Once activated, Redkey can be used seamlessly on your Intel-based Mac or other devices.

We are actively developing a Mac updater to enhance compatibility and provide a more convenient experience for Mac users in the near future.

Mobile Device Information

Which edition of Redkey can erase mobile devices?

Ultimate edition required.

To securely erase mobile devices, you’ll need the Ultimate edition of Redkey. This advanced version includes all the necessary features to wipe a wide range of iOS and Android devices. Please note that device compatibility may vary depending on the operating system version and other factors.

What Apple devices can Redkey erase?

Supporting a broad range of Apple devices.

Redkey securely erases most Apple mobile phones and tablets running iOS 9 or later using an automated reset and erasure method. Supported devices include:

  • iPhone 4s onwards (capable of running iOS 9 or later).
  • Older models (iPhone 1–4): These devices require a manual process involving firmware reinstallation. While this method takes slightly longer, it ensures complete compatibility across all Apple devices.

Even the latest devices can use this firmware-based method if desired. Device compatibility depends on its operating system version and other factors.

What Android devices can Redkey erase?

Comprehensive Android support.

Redkey can perform automated wipes on most Android devices with encryption enabled by default. For older Android models without default encryption, a semi-automated process requiring minimal manual intervention is available. The ability to wipe a specific device depends on the device type, operating system version, and configuration.

Is Redkey certified for mobile device erasure?

Yes, certified for iOS and Android.

Redkey is certified for securely erasing data from both iOS and Android smartphone devices, and can also process most tablets running these operating systems. This certification ensures a trusted and reliable solution for smartphone sanitisation.

After a Redkey data erase, will my mobile device continue to function?

Functionality remains intact.

Yes, your mobile device will continue to function seamlessly after a Redkey data erase. Redkey’s process securely removes all user data without affecting the operating system or core functionality, leaving your device ready for use without interruptions.

Chromebook Compatibility

Is Redkey compatible with Chromebooks?

Supporting select Chromebooks.

Redkey is compatible with Chromebooks that use Intel processors. However, it is not supported on Chromebooks with ARM processors. Before using Redkey, please confirm that your Chromebook meets the necessary system requirements to ensure compatibility.

ARM-based devices

Is Redkey compatible with ARM-based devices?

No - Redkey is not compatible with ARM-based systems, including certain Microsoft Surface models, Chromebooks, and some tablets.

Redkey is designed specifically for devices with Intel or AMD processors (x86/x64 architecture), which includes the vast majority of standard desktop and laptop computers.

ARM-based devices typically use a different hardware architecture and firmware, which prevents Redkey from booting or functioning correctly. For full compatibility, Redkey should only be used with standard PCs and laptops that use Intel or AMD processors.

Reselling and Distribution

Is reselling of Redkey products allowed?

Protecting our customers and our brand.

Reselling Redkey products is not allowed. To maintain the chain of security, our products are sold exclusively by us across several platforms, including this website, Amazon, and others.

Unauthorized resale may result in legal action related to licensing, patents, trademarks, and warranties. Additionally, end users who purchase Redkey products from unauthorized sellers:

  • Will not be covered by our warranty.
  • Will not receive technical support.

This policy is in place to ensure that customers receive genuine products, direct support, and the quality assurance they deserve. We strongly urge customers to purchase Redkey products only through our official channels.