FAQ

Redkey is a physical device that takes the form of a USB drive. It holds software designed to erase personal information from computers and other devices in a secure manner. Once activated online, Redkey can be utilized to erase information on unlimited computers, with no extra charge. Regular software updates are included with Redkey.

Probably yours… Redkey is compatible with a variety of computers, including most desktop and laptop PCs manufactured after 2000 and most Intel-based Apple computers made between 2006 and 2020. Minimum hardware specifications apply.

Yes, a data wipe using Redkey will erase the operating system from the computer's hard drive, resulting in a clean hard drive with no data or operating system remaining. If you need assistance in reinstalling the operating system after the wipe, resources are available to guide you through the process. It is worth noting that when Redkey is used to erase external devices or mobile devices, it will not affect the operating system of the device being wiped.

Yes, Redkey works with various types of storage devices including solid state drives (SSD), NVMe drives, M.2 drives, internal and external SSDs, USB drives, SD cards, and media cards. It is also compatible with traditional magnetic hard disk drives.

Redkey employs multiple techniques to erase data from storage devices permanently. These techniques include sending direct firmware commands and overwriting existing data with binary data. The method applied by Redkey may vary depending on the device being erased and the type of storage medium. In essence, Redkey works by utilizing reliable technologies and methods to guarantee that all data is completely removed and cannot be recovered.

Yes, Redkey is equipped to perform secure erasure of data from storage devices. It utilizes ATA firmware-level commands to thoroughly erase all regions of the drive, ensuring that all data will be permanently removed and cannot be recovered.

Upon completion of a data erasure using Redkey, a report is displayed on-screen confirming successful completion of the process. The Pro and Ultimate versions of Redkey allow you to save an enhanced PDF copy of the report for your records. Furthermore, Redkey has a built-in hex viewer that allows you to inspect your hard drive in hexadecimal format to confirm that all data has been erased beyond recovery.

Redkey comes in three editions: Home, Professional, and Ultimate. The Home edition provides basic data wiping capabilities, while the Professional and Ultimate editions offer added features and benefits. For more information on the specific differences between the three Redkey editions, you can refer to the product comparison page.

Yes, you have the option to upgrade your Home or Professional Redkey to a higher edition. This can be done by submitting an upgrade form and paying a fee, which is typically the price difference between the physical products available for purchase. Upgrading will grant you access to the extra features and benefits offered by the higher edition of Redkey.

Yes, Redkey offers lifetime software updates to all its customers. You'll have access to free updates for the life of the product. Redkey releases new software updates regularly, so it's recommended to check back occasionally to see if any new updates are available. This will ensure that you're using the most recent version of the software and taking advantage of all its features and functions.

No, there are no recurring fees for using Redkey. When you purchase the product, you can erase data from as many devices as you need without any additional expenses. Unlike other data wiping tools that charge per data wipe, Redkey offers a one-time investment for lifetime usage. This means that you can utilize the software whenever necessary without incurring extra costs, providing a cost-effective solution for data erasure needs.

No, there is no limit to the number of devices you can use Redkey with. Once you have purchased the product, you have the ability to use it as often as you need on an unlimited number of devices. Whether you need to erase data from one device or one hundred devices, you can do so with Redkey without any additional charges or restrictions.

The availability of Redkey's data wipe kits is limited and they are not regularly available for purchase. These kits, which include tools for wiping and reinstalling a computer's operating system, come in limited editions and are equipped with an Ultimate edition of Redkey. The Bluekey device can be used with Microsoft's Windows Media Creation Tool to create a dedicated installation USB, while the Greenkey device provides a reliable method for backing up all of your files before transferring them back to a cleaned system. If you're interested in these data wipe kits, be sure to check the Redkey website periodically to see if they are in stock.