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FAQ

Technical:

Redkey is a secure wiping solution that erases all data from a computer. Redkey’s technology has been certified to erase 100% of all user data, and it provides unbeatable value with one-off pricing and no ongoing costs.

Redkey removes all data permanently and securely, using a process that is scientifically proven to work. The result is a clean device ready for safe sale or disposal.

Yes, Redkey works on Solid State Drives (SSD), Internal and External, NVMEs, M.2s, USB Drives, SD Cards, Media Cards of many types in addition to traditional magnetic hard disk drives.

When it comes to data wiping, we don't leave any stone unturned. We provide you with a comprehensive report of our wiping process and include a hexadecimal disk viewer so that you can double-check that your data has been fully erased.

Yes. Redkey will detect, reset and wipe any 'hidden' areas on your hard drives known as a Device Configuration Overlay or Host Protected Area. At this price, you won't find that kind of sophisticated technology anywhere else!

Yes, Redkey will remove all data and the operating system. It's a major cyber security risk to leave the OS installed when wiping a hard drive. We provide support on how to restore an OS after wiping, and there are videos on YouTube for assistance.

Products:

Redkey comes in three versions: Home, Professional and Ultimate. The Home edition is the best choice for those on a budget, with basic features that everyone can use. The Professional version includes advanced tools for producing detailed reports about your data wipes. And our Ultimate key is recommended for businesses, offering all of the same great features as the Professional edition plus some unique time-saving functions.

When it comes to wiping or restoring a computer, we've got you covered. Our limited edition data wipe kits are designed to make life even easier. Use the Bluekey to make a dedicated Operating System installation USB. It's designed to work in harmony with Microsoft's Windows Media Creation Tool. Use the high capacity Greenkey to make a quick, reliable backup of all your files (like Pictures, Music, Videos & Documents), then use it to transfer your files back to your cleaned system later. Use the Redkey to wipe all data. When used in combination, these three keys form a dedicated and convenient system for wiping and restoring a computer. All data wipe kits are supplied with an Ultimate edition level Redkey

Our promise:

Yes. It's a promise we made when we first set out on Kickstarter in 2018. Our free downloadable updater app makes it easy to stay up-to-date with the latest software. Updates are released periodically, so be sure to check back for new software occasionally.

Redkey USB is a one-time investment that serves you for years. There are no subscription fees or ongoing costs involved. Most of our more established competitors will attempt to charge you per data wipe; we think that's a bad deal, and it's why the Redkey USB was invented. Redkey represents excellent value, and comes highly recommended by industry experts.

Yes. When you buy a redkey, you're getting something that's practically unheard of in the software industry - unlimited use on unlimited computers. No strings attached. Your Redkey must remain attached during use.

Mac:

Redkey works on most Intel-based Apple computers (e.g., iMac, iMac Pro, MacBook Air, MacBook Pro, Mac Mini, Mac Pro) made between 2006 and 2020. Although we are working on this, Redkey is not currently compatible with post-2020 Apple silicon M1 type computers. Redkey is not compatible with any pre-2006 (Pre-Intel / Power PC) systems. Minimal system requirements: X86/X64 & 1GB RAM.

No, although Redkey USB will work on most recent models of Apple computers, there is no facility to Activate or Update your key using them. You must use a Windows PC at least once to activate and install our software.

Retail / Distribution:

We strongly advise against attempting to sell, distribute, or drop-ship our products without obtaining our express written consent because this will lead to legal complications concerning licensing and trademarks. We tightly control our products and services for the benefit of our genuine customers. Only authorized distributors are licensed to receive our support and services. To inquire about becoming an authorized distributor, contact us.

当社の製品を配布するには、正規販売代理店である必要があります。書面による同意なしに製品を販売、配布、またはドロップシッピングしようとしないでください。これにより、さまざまな法的問題、特にライセンスに関する問題が発生する可能性があります。私たちの大切なお客様だけが私たちのサポートとサービスを受けるためのライセンスを取得しています。正規販売代理店になるためのお問い合わせは、弊社までご連絡の上、販売代理店のお問い合わせを選択してください。

Redkey USB FAQ

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