AI Policy

Redkey USB - AI Policy - Commitment to Transparency, Privacy, and Ethical AI

At Redkey USB Ltd, we use AI technology to help improve customer service, detect fraud, create helpful content, and support product development. Our approach is cautious and transparent. We prioritise customer privacy and always ensure that AI is used responsibly.

1. Customer Support

We use AI to help draft quicker, more accurate responses to customer questions. These drafts are always reviewed by a human before being sent. We do not allow AI to access or process names, addresses, or other sensitive customer details directly. Messages used with AI tools are anonymised to protect privacy.

2. Fraud Prevention

We use AI to help spot unusual activity patterns that might suggest fraud. This protects our customers and our business. Any personal data involved is kept secure and is never shared without consent.

3. Content and Translations

AI helps us write and translate web content, user guides, FAQs, and support materials so we can provide a better service worldwide. All AI-generated content is checked by our team for clarity and accuracy.

4. Product Development

We use AI tools internally to assist with coding, design ideas, and innovation during development. However, once our products are shipped, AI plays no role in their operation. Redkey software runs independently and does not include any AI components.

5. Auditing and Compliance

We carry out regular reviews to make sure our use of AI stays ethical, effective, and compliant with industry standards.

6. Human Oversight

AI is always used under human supervision. Our team checks all outputs to ensure quality and accuracy. We believe AI should help our staff, not replace them.

7. Transparency and Control

We clearly explain how we use AI and aim to keep things easy to understand. AI tools never handle customer-sensitive data directly. We use them to improve our service, not to monitor or track individuals.

8. Customer Trust

Your trust matters to us. If you have any questions or concerns about our AI practices, please contact our support team.

This policy is part of our Terms of Service and is reviewed regularly to keep up with best practices and customer expectations.

Last Updated: June 30, 2025