EULA

Version: 10.1
Effective date: 18 August 2026
Previous website version: 9.0

This version applies from the effective date above. It does not retrospectively alter an existing contract, paid-up licence or accrued right.

Customer summary

This summary helps explain the EULA. If it conflicts with the detailed terms below, the detailed terms apply.

  • Redkey USB Home, Professional and Ultimate are physical USB products supplied with a software licence.
  • Home, Professional and Ultimate are one-time purchases. Each Redkey is reusable, with no subscription or per-erasure fee for the purchased edition.
  • You own the physical Redkey. The software is licensed, not sold, and the licence stays with that physical Redkey.
  • You may reuse one Redkey on compatible computers. Home, Professional and Ultimate handle one computer at a time, which may have up to 16 supported disks connected.
  • Redkey erases a selected disk as a whole. It is not intended for erasing individual files or preserving part of the selected disk.
  • Professional and Ultimate can create PDF data erasure reports. Those reports remain under your control and are saved only to a destination you choose.
  • Ultimate adds supported mobile-device erasure and scripting. Compatibility and results depend on the device, connection and settings used.
  • Back up anything you want to keep, confirm the correct target disk and make sure you have authority to erase it. Erasure is intended to be permanent.
  • Redkey ITAD is forthcoming and is not licensed under this EULA until it becomes available under confirmed product and licence terms.

1. Who we are and when this EULA applies

1.1 This EULA is an agreement between:

Redkey USB Ltd, a company registered in England and Wales under company number 11257207, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom (“Redkey”, “we”, “us” or “our”); and

the person or organisation that acquires, activates or uses the Software (“you” or “your”).

1.2 This EULA applies to the Redkey USB software, its documentation, updates and the genuine physical Redkey USB device used to access it. Together, these are called the “Product”. Accessories and the permanently non-functional Redkey Physical Fit Model are not licensed software products under this EULA.

1.3 You accept this EULA when you activate or use the Software. If you are accepting it for an organisation, you confirm that you are authorised to bind that organisation. If you do not agree, do not activate or use the Software and refer to our returns policy and your statutory rights.

1.4 This EULA governs the software licence and use of the Product. Our wider Terms of Service and the policies below also apply:

1.5 If the documents conflict, this EULA takes priority on software licensing and permitted use. The relevant policy takes priority on its own subject. Mandatory legal rights always take priority.

2. Consumers and business users

2.1 A Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

2.2 A Business User is anyone who is not a Consumer, including a company, partnership, public body, charity, educational establishment, sole trader or other organisation acquiring or using the Product for professional purposes.

2.3 Clauses marked for Business Users do not apply to Consumers. Clauses marked for Consumers do not apply to Business Users.

2.4 If you are a Consumer, nothing in this EULA excludes or restricts any rights or remedies that the law does not allow us to exclude or restrict. In the UK, these may include rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Ownership of the physical Redkey and the Software

3.1 Once the purchase price has been paid and the Product delivered, you own the physical Redkey as tangible property.

3.2 The Software is licensed, not sold. Redkey and its licensors retain all intellectual property rights in the Software and documentation. The purchase price gives you only the licence expressly set out in this EULA.

3.3 The physical Redkey contains or carries credentials needed to use the Software. You must keep it safe. Loss, theft, damage or destruction of the physical Redkey may prevent use of the Software. Replacement of a lost, stolen or damaged Redkey is not included unless our published warranty or another written agreement says otherwise.

3.4 You must not remove, bypass, defeat or interfere with activation, authentication, licence controls or other technical protection measures.

4. Licence grant and duration

4.1 Provided that you have paid the applicable price and comply with this EULA, we grant you a limited, non-exclusive, non-sublicensable licence to use the purchased edition of the Software with its genuine physical Redkey.

4.2 Home, Professional and Ultimate are one-time purchases. The purchased edition may be reused without a subscription or per-erasure fee, for as long as:

  • you lawfully possess the physical Redkey and its associated licence;
  • the Product remains technically capable of operating on compatible equipment; and
  • this EULA has not been terminated for a material breach.

4.3 “Lifetime software updates” refers to the supported service life of the purchased Redkey edition, not the lifetime of the buyer or of every third-party computer, device or platform. During that service life, updates that we make generally available for the purchased edition are included without an update subscription or per-update fee. We will not end that promise for an existing purchase merely to require the customer to repurchase the same edition. Updates may end if Redkey USB Ltd ceases trading, or if it becomes unlawful or no longer reasonably technically possible to maintain that edition. This promise does not mean that every future feature, service, hardware platform, operating environment, new edition or separate paid product will be added to an existing edition.

4.4 The licence is linked to the physical Redkey. It is not licensed to just one computer, person or disk. You may reuse that Redkey on compatible equipment, subject to the one-computer-at-a-time and edition limits in section 5.

4.5 Upgrading an eligible Redkey changes the software entitlement associated with that same physical Redkey. Unless expressly stated otherwise at purchase, an edition upgrade is a one-time digital purchase and no replacement USB is supplied.

5. Editions and permitted scale

5.1 The exact features supplied are those described for your purchased edition at the time of purchase, as updated by compatible software updates. In summary:

Edition Core computer and disk use Reports Additional capabilities
Home Reusable whole-disk computer erasure On-screen result; not the detailed PDF report supplied by Professional and Ultimate Standard guided erasure features
Professional Home features, custom overwrite routines and additional disk controls Detailed PDF data-erasure reports Professional controls described on the product page
Ultimate Professional features Detailed PDF data-erasure reports with reusable report details Supported Apple and Android mobile-device erasure and scripting

5.2 Home, Professional and Ultimate each handle one computer at a time. The computer may have up to 16 supported disks connected, and more than one selected disk may be erased in the same operation.

5.3 Remote Mode handles one supported computer on the user’s local network at a time. Ultimate handles one supported mobile device at a time. A suitable data cable, device settings and on-device approval may be required.

5.4 Each Redkey may be used for personal, internal business or commercial service-provider work on equipment that you own or are lawfully authorised to erase. You must not give a third party independent access to the Software without transferring the physical Redkey and licence in accordance with section 12.

5.5 If you use Redkey to provide erasure services to another person, you act as an independent service provider. You must not state or imply that you are Redkey’s agent, that Redkey has certified your organisation or service, or that Redkey guarantees your compliance, unless we have expressly confirmed that statement in writing.

5.6 Redkey ITAD is in development and is not currently granted under this EULA. Any descriptions of intended ITAD features, capacity, report storage, access period or renewal model are plans only, may change and do not form a binding offer or licence commitment. Confirmed ITAD terms will be provided before ordering opens.

6. Permitted and prohibited use

6.1 You may:

  • use the Software within the features and limits of the purchased edition;
  • use the documentation in connection with that authorised use;
  • create and retain results and reports produced by your licensed edition; and
  • use Redkey on third-party equipment where you have clear authority from the owner or another person entitled to give that authority.

6.2 Except where applicable law or an applicable open-source licence expressly permits it, you must not:

  • copy, modify, translate, adapt, decompile, disassemble or reverse engineer the proprietary Software;
  • extract the Software from the physical Redkey or create an unauthorised working copy;
  • rent, lease, sublicense, publish or distribute the Software separately from the physical Redkey and an approved licence transfer;
  • circumvent activation, authentication, licence controls or edition limits;
  • use emulation, cloning, credential copying or a similar method to imitate a genuine Redkey;
  • use the Product for an unlawful purpose or erase equipment without lawful authority;
  • use the Software to create, train or improve a competing data-erasure product; or
  • remove copyright, trade mark or other proprietary notices.

6.3 Nothing in this EULA prevents any act that cannot lawfully be restricted, including any statutory right to observe, study or test the functioning of the Software, or to decompile it for interoperability, where and only to the extent that the relevant law permits that act.

7. Technical requirements and operation

7.1 Redkey starts from USB as a separate bootable environment. In ordinary use it does not install itself on the target disk. It deliberately changes the selected target disk by erasing it.

7.2 The current minimum requirement for the Redkey bootable environment is 2 GB RAM. Remote Mode requires at least 4 GB RAM. The computer also needs a supported Intel or AMD x86/x64 processor, USB boot support, a display, a keyboard and a pointing device. Some computers need a BIOS, UEFI or storage setting changed. Compatibility varies by computer, disk, firmware, controller and connection.

7.3 First activation and software updates require a compatible Windows computer, the current Redkey Updater and internet access. Allow approximately 2 GB of download data. The current Updater is available at https://redkeyusb.com/pages/activate-update-software.

7.4 Activation and software updates may exchange product, licence, version and limited technical information needed to provide, secure and support those functions. Our Privacy and Data Protection Policy explains the personal data involved.

7.5 The physical Redkey must remain connected while the Software is in use. Do not remove it during an erasure. Keep power to the computer and target disk stable until the operation has finished and the system is completely powered off. An interruption may cause an incomplete result or leave a disk unusable.

7.6 Redkey does not bypass encryption. It can erase accessible storage, but compatibility and coverage may be limited by hardware faults, inaccessible areas, firmware, storage controllers, secure enclaves, manufacturer restrictions or device-specific behaviour.

8. Whole-disk erasure and operating modes

8.1 Redkey erases each selected disk as a whole. It is not designed to erase one selected file or to preserve part of that disk. The selected disk’s operating system, applications and user data will normally be erased.

8.2 Wipe Wizard provides step-by-step guidance for normal use. Advanced Mode gives experienced users more precise control over whole-disk erasure. AutoNuke can automate erasure on supported disks. Remote Mode handles a supported computer on the local network. Ultimate also includes supported Mobile Mode and scripting.

8.3 Advanced, automated, scripted and controller-level functions must be used only where you understand the selected settings and consequences. Test unfamiliar workflows where a safe test facility is available. Automation does not remove your duty to confirm the target and method.

8.4 Some controller-level commands, adapters, disk firmware and storage devices may behave unpredictably. In particular:

  • a USB adapter, bridge, enclosure, dock or storage controller may block, translate or incorrectly report a low-level ATA, SCSI or NVMe command;
  • a controller-provided secure-erase or sanitise function on an SSD or NVMe device may behave differently from an overwrite and depends on the device firmware;
  • hidden or capacity-restricted areas, including HPA or DCO features where present, may require supported controller access and may not be reachable through every connection;
  • removable flash media and devices that do not expose compatible disk controls may require a different method; and
  • some Apple or other soldered, encrypted or security-managed storage may require a manufacturer-supported process instead of, or in addition to, Redkey.

8.5 Hardware, firmware and adapters vary, so the examples above are not exhaustive. A disk that is faulty, failing or incompatible may not complete an erasure and may become unusable. Redkey cannot guarantee a successful result on every device or recover a device that suffers a hardware or firmware failure. Review the displayed result and use another suitable process, including physical destruction where appropriate, if the required assurance cannot be obtained.

9. Your responsibilities before, during and after erasure

9.1 Before you start, you must:

  • back up all data you want to keep to separate storage;
  • confirm the correct disk by checking its model, serial number and capacity where available;
  • make sure the backup is usable and not connected as a target;
  • obtain all permissions and authority required to erase the equipment and data;
  • choose a method suitable for the media, purpose, policy and required assurance; and
  • provide stable power and compatible equipment. For high-risk, critical or unattended business work, consider a suitable uninterruptible power supply and operational supervision appropriate to the risk.

9.2 During and after the process, you must:

  • follow the on-screen warnings and documentation;
  • not treat a warning, error or interrupted operation as a successful erasure;
  • check the displayed result and carry out any verification required by your policy or legal duties;
  • reinstall an operating system if the computer is to be reused; and
  • securely retain or dispose of any report or other record in accordance with applicable law and your own retention policy.

9.3 You are responsible for the consequences of selecting the wrong target, using an unsuitable method, interrupting the process, ignoring an error, operating on faulty or unsupported equipment, or erasing data without authority, except to the extent that the loss was caused by our breach of contract, negligence or other liability that cannot lawfully be excluded.

10. Results, reports and privacy

10.1 Redkey displays the result of an erasure on screen. Professional and Ultimate can create PDF data erasure reports. A report may record the disk or device, selected sanitisation method, date, time and result, together with supported customer, asset, operator or project details.

10.2 Reports remain under your control. Redkey does not automatically upload your reports to Redkey USB Ltd. Reports are saved only to the location you choose, subject to the edition and settings used. You are responsible for choosing a secure location, controlling access, making backups and applying an appropriate retention period.

10.3 Redkey performs erasure locally and does not upload the contents of the selected disk to us. If you choose to send a report, log or other information to support, we will process it in accordance with our Privacy and Data Protection Policy.

10.4 A report records the process and reported result. It may support asset records, audits and a media-sanitisation programme, but it does not independently certify a disk, prove that inaccessible storage was sanitised or guarantee compliance with a law, contract or organisational policy.

11. Standards, method selection and certification

11.1 Redkey supports sanitisation methods used in IEEE 2883 and in media-sanitisation programmes informed by NIST SP 800-88 Rev. 2. Support for a method does not mean that every method is suitable for every disk or purpose.

11.2 The correct outcome depends on the media, controller, firmware, connection, condition of the device, selected method, completed result and any required verification. You remain responsible for deciding what level of assurance, evidence and additional controls your circumstances require.

11.3 Redkey does not promise that use of the Product by itself makes you compliant with UK GDPR, EU GDPR, HIPAA, NIST guidance, IEEE standards, contractual requirements or any other law, framework or policy.

11.4 As at the effective date of this EULA, Redkey does not hold an active ADISA data-erasure certification. Reassessment work is underway. Certification is separate from legal or regulatory compliance, and we do not promise that any particular certification will be obtained or maintained. Certification is not a universal legal requirement for every erasure, but a tender, customer contract, sector rule or internal policy may require a certified product or an approved method. Check the dated status at https://redkeyusb.com/pages/certified-data-erasure before relying on certification for procurement or policy decisions.

12. Transfer to another owner

12.1 You may not sell, assign or transfer the Software licence by itself. An eligible licence may be transferred only together with the genuine physical Redkey to which it is linked and only through our published Warranty and Ownership Transfer Policy: https://redkeyusb.com/pages/warranty-transfer.

12.2 The current Registered Owner, or a person authorised to act for them, must start the transfer request. Identity, ownership, purchase, product-status and security checks may apply. Until we approve and record the transfer, the registered owner remains responsible for the licence.

12.3 On an approved transfer:

  • you must give the new owner the physical Redkey and any activation or product materials that we confirm may be transferred;
  • you must stop using the Product and delete any unauthorised Software copies in your possession;
  • the new owner must accept the then-current EULA before use; and
  • the remaining eligible warranty period and any remaining eligibility for extended support transfer with the device, as explained in the Warranty and Ownership Transfer Policy and Warranty, Returns and Refunds Policy.

12.4 An edition upgrade, activation code or licence entitlement cannot be separated from the physical Redkey, used to activate a different Redkey or used to replace a lost, damaged or faulty Redkey.

13. Updates, suspension and termination

13.1 We may provide updates for security, compatibility, reliability, legal compliance or product improvement. Some updates may be required for activation, continued compatibility or safe operation. You are responsible for using the current official Updater and applying important updates.

13.2 We may temporarily suspend activation, updates or licence access where reasonably necessary to investigate suspected fraud, unauthorised copying, security abuse, unlawful use or a material breach. Where practical, we will explain the issue and give you a reasonable opportunity to resolve it.

13.3 We may terminate the licence if you commit a material breach and, where the breach can be remedied, fail to remedy it within 14 days after written notice. We may terminate immediately for deliberate circumvention, fraudulent activation, unlawful erasure or a breach that cannot reasonably be remedied.

13.4 You may terminate the licence at any time by stopping all use, destroying any unauthorised copies and, if applicable, transferring or disposing of the physical Redkey lawfully.

13.5 When the licence ends, you must stop using the Software. Clauses on ownership, restrictions, liability, business indemnity, governing law and any other clause intended to continue will survive.

13.6 Termination does not remove any right or remedy that arose before termination, and does not affect a Consumer’s statutory rights.

14. Warranty, returns, refunds and cancellation

14.1 Product warranties, returns, refunds and support are explained in our Warranty, Returns and Refunds Policy at https://redkeyusb.com/policies/refund-policy. This EULA does not reduce any mandatory right or remedy.

14.2 Consumers: Your rights in relation to goods and digital content may include repair, replacement, a price reduction or refund where the legal conditions are met. Any contractual guarantee is additional to, and does not replace, those statutory rights.

14.3 Consumers: Any statutory cancellation right for a physical product or digital upgrade depends on the nature and timing of supply and the information, express consent and acknowledgement obtained at checkout. This EULA does not by itself make you waive a cancellation right.

14.4 Software updates, compatibility assistance and other support do not guarantee that every item of old or future computer, disk, controller or mobile-device hardware will be supported.

15. Liability

15.1 Nothing in this EULA excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of title or quiet-possession obligations that cannot lawfully be excluded;
  • damage for which liability cannot lawfully be excluded under product-liability law;
  • a Consumer’s statutory rights; or
  • any other liability that cannot lawfully be excluded or limited.

15.2 Consumers: We are responsible for loss or damage that is a foreseeable result of our breach of this EULA or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for loss caused by your failure to follow the warnings in section 9, or for business loss where you acquired and used the Product as a Consumer. If faulty digital content supplied by us damages your device or other digital content because we failed to use reasonable care and skill, your statutory remedy is not excluded.

15.3 Business Users: Subject to section 15.1:

  • neither party is liable to the other for indirect or consequential loss;
  • we are not liable for loss of profit, revenue, business, anticipated savings, goodwill, reputation or business opportunity, or for loss or corruption of data, except where that exclusion is prohibited by law; and
  • our total aggregate liability arising from the affected order or Product, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total price paid or payable for the affected order.

15.4 The business exclusions and cap above do not apply to sums properly due for the Product or to your liability for deliberate licence circumvention, infringement of our intellectual property rights, fraud or an indemnity under section 16.

16. Business User indemnity

16.1 This section applies only to Business Users.

16.2 You will indemnify Redkey against third-party claims, losses, costs and reasonable legal expenses to the extent they result from:

  • your erasure of equipment or data without lawful authority;
  • your deliberate or reckless misuse of the Product;
  • your material breach of the licence restrictions; or
  • your provision of data-erasure services in breach of applicable law.

16.3 This indemnity does not apply to the extent that a claim was caused by Redkey’s breach of contract, negligence or other wrongful act. You must be told promptly of a claim and allowed reasonable control of its defence, provided that no settlement admitting liability for Redkey or imposing a non-financial obligation on Redkey may be made without our written consent.

16.4 Business Users who provide erasure services should consider maintaining insurance appropriate to their activities, such as professional indemnity, cyber or public-liability cover. This is a risk-management recommendation, not a statement that a particular policy is legally required or will cover every claim.

17. Data protection

17.1 We process personal data relating to purchases, registration, activation, updates and support in accordance with our Privacy and Data Protection Policy at https://redkeyusb.com/policies/privacy-policy.

17.2 You are responsible for having a lawful basis and authority for any personal data you erase, record in a report or send to support. Business Users are also responsible for their own records, retention rules, security measures and any controller or processor duties that apply to their work.

18. Third-party and open-source software

18.1 The Software may include third-party or open-source components. Those components remain subject to their applicable licence notices and terms.

18.2 If an open-source licence gives you rights that conflict with a restriction in this EULA, that open-source licence governs the relevant component to the extent of the conflict. Nothing in this EULA is intended to remove or restrict rights that must be provided under an applicable open-source licence.

18.3 Required copyright notices, source offers and licence information will be provided with the Software, in its documentation, through an accompanying notice, or on request, as required by the applicable licence.

19. Export, sanctions and lawful use

19.1 You must comply with export-control, trade-sanctions and other laws that apply to your acquisition, transfer and use of the Product. You must not supply or use the Product where doing so would breach an applicable prohibition or restriction.

19.2 You are responsible for checking the laws that apply where you use the Product. We do not promise that a particular use, method or report meets every local, industry or contractual requirement.

20. Changes to this EULA

20.1 We may update this EULA where reasonably necessary to reflect changes in law, security, technology, the Software or our business. We will publish the new version and effective date and, where appropriate, give reasonable notice of a material change.

20.2 An update will not retrospectively remove a Consumer’s accrued statutory rights or a paid-up Home, Professional or Ultimate licence. Terms for a new optional feature or service may apply only if you choose to use it.

20.3 If a change is required for legal or security reasons and you do not accept it, you may need to stop using affected future updates or services. Your existing rights and remedies remain subject to applicable law.

21. General terms

21.1 If a court finds part of this EULA unlawful or unenforceable, that part will be treated as modified to the minimum extent necessary or deleted, and the rest will continue.

21.2 A delay in enforcing a right is not a waiver of that right.

21.3 We may transfer our rights and obligations as part of a genuine sale, restructuring or transfer of our business, provided that this does not reduce a Consumer’s rights. You may transfer your rights only as permitted by section 12 or with our written consent.

21.4 This EULA does not create a partnership, joint venture or agency relationship.

21.5 A person who is not a party to this EULA has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except for a permitted successor or assignee where the EULA expressly allows this.

21.6 For Consumers, this EULA does not exclude statements or information on which the Consumer is legally entitled to rely. For Business Users, this EULA and the documents incorporated in section 1 form the entire agreement about the software licence, without excluding liability for fraud or fraudulent misrepresentation.

22. Governing law and courts

22.1 This EULA is governed by the law of England and Wales.

22.2 Consumers: You may bring proceedings in the courts made available to you by mandatory consumer law, including the courts of the part of the UK in which you live. If you live outside the UK, you may also have mandatory local rights that this EULA cannot remove.

22.3 Business Users: The courts of England and Wales have exclusive jurisdiction over disputes or claims arising from this EULA, including non-contractual disputes or claims.

23. Contact details

Questions about this EULA, activation or licence matters can be sent to:

Redkey USB Ltd
Company number: 11257207
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: 
Contact page: https://redkeyusb.com/pages/contact
Website: https://redkeyusb.com

The registered office above is not a returns address. Contact us and follow the Warranty, Returns and Refunds Policy before sending a Product.

Copyright © 2026 Redkey USB Ltd. All rights reserved.