Support
Activation & Update Guide
Easily activate and update your RedKey USB with our downloadable guide. This PDF provides straightforward instructions, identical to the postcard included with your device.
Quick Start Guide
Our Quick Start Guide is designed to help you get up and running with your RedKey USB right away. This guide, also included as a postcard, covers the essentials for setup and booting.
Upgrade Information
Learn about upgrading options from Home or Professional versions of RedKey. This PDF guide explains upgrade paths and details for enhancing your RedKey experience.
RedKey USB User Manual (English)
Download the latest RedKey USB user manual for a complete guide to data erasure. This PDF manual includes technical specifications, step-by-step instructions, and troubleshooting tips. (Version 2.2, 15 November 2023)
Data Wipe Kit User Guide
The Data Wipe Kit Guide is a full reference for using your kit. It includes details on creating a USB for OS installation with the BlueKey, data backup steps, and quick RedKey tips. The latest version, 5.1, was released on 1 November 2023.
RedKey USB User Manual (Japanese)
Download the Japanese version of the RedKey USB user manual, which provides technical information, instructions, and troubleshooting. Note: The most recent updates are available in the English manual. (Version 2.0, 2022)
Certified Erase Process for HDD & SSD Disks
This guide covers the certified NIST 800-88 Purge process for securely erasing data from HDDs and SSDs. It includes a multi-stage approach with firmware and external overwrites, ensuring compliance with ADISA Test Level 2, Assurance Level 4.
Certified Erase Process for Apple Smartphones
Our NIST 800-88 certified erasure guide for Apple devices details a secure, two-step process, combining a factory reset with an overwrite to ensure complete data removal. This method meets NIST and ADISA Test Level 1, Assurance Level 3 standards.
Certified Erase Process for Android Smartphones
The Android smartphone data wipe guide follows the certified NIST 800-88 process, covering Developer Mode activation through to a secure three-stage wipe. This ensures compliance with ADISA Test Level 1, Assurance Level 3 standards for full data sanitisation.