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Privacy policy

PRIVACY NOTICE 
This Privacy Notice describes how we collect and use your personal information in relation to Redkey USB LTD websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “Redkey USB LTD Offerings”). This Privacy Notice does not apply to the “content” processed, stored, or hosted by our customers using Redkey USB LTD offerings in connection with a Redkey USB LTD account. Also, this Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice. We collect your personal information in the course of providing Redkey USB LTD offerings to you.

TYPES OF INFORMATION WE GATHER:
Information You Give Us: We collect any information you provide in relation to Redkey USB LTD offerings. Automatic Information: We automatically collect certain types of information when you interact with Redkey USB LTD offerings. Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. How We Use Personal Information: We use your personal information to operate, provide, and improve Redkey USB LTD offerings. Our purposes for using personal information include: Provide Redkey USB LTD offerings: We use your personal information to provide and deliver Redkey USB LTD offerings and process transactions related to Redkey USB LTD offerings, including registrations, subscriptions, purchases, software updates and payments. Measure, Support, and Improve Redkey USB LTD offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Redkey USB LTD offerings. Recommendations and Personalization: We use your personal information to recommend Redkey USB LTD offerings that might be of interest to you, identify your preferences, and personalize your experience with Redkey USB LTD offerings. Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information. For example, we collect IP address information from customers for identity verification. Communicate with You: We use your personal information to communicate with you in relation to Redkey USB LTD offerings via different channels (e.g., by phone, email, chat) and to respond to your requests. Marketing: We use your personal information to market and promote Redkey USB LTD offerings. We might display interest-based ads for Redkey USB LTD offerings. Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Redkey USB LTD, and others. We may also use scoring methods to assess and manage credit risks. Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you. To enable our systems to recognize your browser or device and to provide Redkey USB LTD offerings, we use cookies. For more information about cookies and how we use them, please see our Cookie Notice below.

HOW WE SHARE PERSONAL INFORMATION:
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with Redkey USB LTD. and the affiliates that Redkey USB LTD controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through Redkey USB LTD offerings. You may not be able to tell when a third party is involved in your transactions, and we may share information related to those transactions with that third party. For example, you can order services, software, and content from sellers using the RedkeyUSB.com Marketplace, and we provide those third-parties with information to facilitate your subscription, purchases, or support. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering Redkey USB LTD hardware, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law. Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). Also, in the event that Redkey USB LTD or substantially all of its assets are acquired, your information will of course be one of the transferred assets. Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Redkey USB LTD, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction. At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

LOCATION OF PERSONAL INFORMATION:
Redkey USB LTD is located in the United Kingdom, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with Redkey USB LTD offerings, your personal information may be stored in or accessed from multiple countries, including the United Kingdom. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

HOW WE SECURE INFORMATION:
At Redkey USB LTD, security is our highest priority. We design our systems with your security and privacy in mind. We maintain a wide variety of compliance programs that validate our security controls. We protect the security of your information during transmission to or from Redkey USB LTD websites, applications, products, or services by using encryption protocols and software. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

INTERNET ADVERTISING AND THIRD PARTIES:
Redkey USB LTD offerings may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services.

ACCESS AND CHOICE:
You may be able to view, update, and delete certain information about your account and your interactions with Redkey USB LTD offerings. If you cannot access or update your information yourself, you can always contact us for assistance. You have choices about the collection and use of your personal information. Some Redkey USB LTD offerings include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain Redkey USB LTD offerings. Account Information: If you want to add, update, or delete information related to your account, please log in to your www.RedkeyUSB.com account. When you update or delete any information, we usually keep a copy of the prior version for our records. Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in your Redkey USB LTD account, or contact us. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device. Advertising: If you don’t want to see interest-based ads, please adjust your Advertising Preferences.

BROWSER AND DEVICES:
The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

SELLERS AND REDKEY USB LTD PARTNERS:
Sellers and Redkey USB LTD Partner Network members can add, update, or delete information in the Redkey USB LTD Marketplace and Redkey USB LTD Partner Central, respectively.

CHILDREN’S PERSONAL INFORMATION:
We don’t provide Redkey USB LTD offerings for purchase by children. If you’re under 18, you may use Redkey USB LTD offerings only with the involvement of a parent or guardian.

RETENTION OF PERSONAL INFORMATION:
We keep your personal information to enable your continued use of Redkey USB LTD offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

CONTACTS, NOTICES, AND REVISIONS:
If you have any concern about privacy at Redkey USB LTD or want to contact one of our data controllers, please contact us with a thorough description, and we will try to resolve the issue for you. You may also contact us at the address below: For any prospective or current customers of Redkey USB LTD, our mailing address is: Redkey USB LTD, Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom. If you interact with Redkey USB LTD offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization. Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

EXAMPLES OF INFORMATION COLLECTED:
Information You Give Us: You provide information to us when you: search for, subscribe to, or purchase Redkey USB LTD offerings; create or administer your Redkey USB LTD account (and you might have more than one account if you have used more than one email address when using Redkey USB LTD offerings); configure your settings for, provide data access permissions for, or otherwise interact with Redkey USB LTD offerings; register for or attend a Redkey USB LTD event; purchase or use content, products, or services from third-party providers through the Redkey USB LTD Marketplace (or other similar venues operated or provided by us); offer your content, products, or services on or through Redkey USB LTD offerings or the Redkey USB LTD Marketplace (or other similar venues operated or provided by us); communicate with us by phone, email, or otherwise; complete a questionnaire, a support ticket, or other information request forms; post on Redkey USB LTD websites or participate in community features; and employ notification services. Depending on your use of Redkey USB LTD offerings, you might supply us with such information as: your name, email address, physical address, phone number, and other similar contact information; payment information, including credit card and bank account information; information about your location; information about your organization and your contacts, such as colleagues or people within your organization; usernames, aliases, roles, and other authentication and security credential information; content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us; your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend a Redkey USB LTD event or use certain Redkey USB LTD offerings; information regarding identity, including government-issued identification information; corporate and financial information; and VAT numbers and other tax identifiers.

AUTOMATIC INFORMATION:
We collect information automatically when you: visit, interact with, or use Redkey USB LTD offerings (including when you use your computer or other device to interact with Redkey USB LTD offerings); download content from us; open emails or click on links in emails from us; and
interact or communicate with us (such as when you attend a Redkey USB LTD event or when you request customer support). Examples of the information we automatically collect include: network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider; computer, product and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting; the location of your device or computer; authentication and security credential information; content interaction information, such as serial numbers, warranty information, and downloads, including duration and number of simultaneous streams and downloads; Redkey USB LTD offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs; the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Redkey USB LTD offerings, content you viewed or searched for, page or application response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs); email addresses and phone numbers used to contact us; and identifiers and information contained in cookies (see our Cookie Notice below).

INFORMATION FROM OTHER SOURCES:
Examples of information we receive from other sources include: marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information; subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates (such as Redkey USB training courses), or third parties (such as products offered through the Redkey USB LTD Marketplace) in relation to Redkey USB LTD offerings; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus.

INFORMATION YOU CAN ACCESS:
Examples of information you can access through Redkey USB LTD offerings include: your name, email address, physical address, phone number, and other similar contact information; usernames, aliases, roles, and other authentication and security credential information; your subscription, purchase, usage, billing, and payment history; payment settings, such as payment instrument information and billing preferences; tax information; email communication and notification settings; and if you participate in the Redkey USB LTD Marketplace or Redkey USB LTD Partner Network (or other similar venues operated or provided by us), your account, your status, subscriptions, and other information. Customers can access the information above through Redkey USB LTD offerings, such as the Redkey USB LTD Shopify Console and Redkey USB LTD Partner Central.

Last Updated: April 26, 2022

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